As a world leader in infrared technology solutions, SOFRADIR-EC stands behind our products.  When choosing our solutions you have access not only to advanced products but also to our unsurpassed technical assistance – from both our internal and external staff. 


Our engineers are the most experienced in the industry.  We have the expertise to support you from Concept to Solution- and even more.  We have the skills to provide full lifescycle product development including CAD drawings, prototypes and advise on product integration.  Should a question with our products arise, our team will quickly ensure that the question is answered with minimal delay to your project.

Customer Service

Our Customer Service Department consists of experienced, professional, and responsive personnel.  They ensure the accurate fulfillment of every project as well as logistics management to be certain that the details of every order are handled correctly.